Hammocky Hammocks - Hand Crafted Luxury For Your Pet

If you need to get in touch with us for any reason, please use the form below, or if you prefer you can email us :o)

Before you contact us it might be worth have a quick peek our out Frequently Asked Questions as you may find your answer lurking there :o)

Do you ship Overseas?
Yes we do :o) Click here for more information.

How much is Postage & Packing / Shipping?
All our prices are inclusive of P&P / Shipping so no need to worry about incurring any extra charges at the checkout.

I can't click on the item I want!!!
We are still updating the web site so there are a few items that still aren't clickable, where this is the case please contact us using the form below and we will send you the details via email.

Where is my order?
All our products are hand made to order and therefore take approx 7 - 10 working days to dispatch. Please check your registered PayPal email address for Order updates / Confirmations.

My order has been dispatched but hasn't turned up - Help!
All orders are sent via Royal Mail, First Class or Airmail depending on which part of the world the order is destined for, unless otherwise specified or requested. Proof of Postage is always obtained.

If an order is lost or damaged, we will put in a claim for compensation. Unfortunately UK Royal Mail do not consider a parcel is lost until 25 days after the date of posting. so we are unable to put in a claim or issue a replacement until this time has elapsed.

If you think your parcel should of turned up by now and hasn't there are a couple of things you can do before contacting us:

If you are on friendly terms with your Postie try and catch him and see if he's unsuccessfully tried to deliver a parcel recently
Check your parcel hasn't been left with your neighbours
Phone your local Sorting Office and ask if they have any outstanding parcels for you, or even if they have any parcels with a Hammocky Hammocks sticker on that might have been orphaned from it's address label!

If you are still stuck, then by all means get in touch using one of the methods below

IMPORTANT
If you do not receive a reply in the allotted time, it may be worth checking your Junk Mail Folder / Spam bin.

All queries will be answered within 24 hours

If you still can't find our reply give Wicket a gentle poke as he may be napping on the job!

General Enquiries
info@hammockyhammocks.co.uk